Please note: Files will download as a .zip file, you will need to use a .zip extracting program like winRaR or a similar program that you can download for free on cnet.com. If you are using a Internet Explorer or Safari you may run into errors. Try using Firefox or Google Chrome. You can also download the old fashioned way by clicking on the image Thumbnail to expand the photo and right clicking to “save image as”. Hope that helps!.